Refunds & Returns

At KidsRider, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to make things right — quickly, easily, and at no extra cost.

📅 15-Day Return & Exchange Window

We offer a 15-day return and exchange policy starting from the day your order is delivered.
No questions asked — if the product isn’t right for you, simply return or exchange it.

💰 Free Returns & Free Exchanges

Absolutely no fees for returns or exchanges.

No restocking charges, no hidden deductions — ever.

We cover the return shipping cost as part of our customer-first promise.

📦 Eligibility for Return or Exchange

To qualify for a return or exchange:

The product must be in original condition (unused or lightly tested).

All original accessories, remote controls, charging cables, manuals, and packaging should be included.

Items showing significant damage, misuse, or modifications may not be eligible.

If you're unsure, our support team will guide you through the inspection process.

💳 Refund Process

Once your return is received and inspected:

Your refund will be processed within 3–5 business days.

Refunds are issued to the original payment method (credit/debit card, PayPal, etc.).

You’ll receive a confirmation email as soon as the refund is completed.

🔁 Exchange Process

Want a replacement instead of a refund?

We’ll ship out your new product as soon as the original item is picked up by our return carrier.

Exchanges are also completely free, with no additional charges.

🚫 Non-Returnable Items

For safety and hygiene reasons, certain items may be non-returnable once opened.
(If applicable, update this section — or we can remove it fully.)

❗ Damaged or Defective Items

If your product arrives damaged, defective, or not functioning properly, we will:

Immediately arrange a free replacement, or

Provide a full refund, depending on your preference.

Photo/video proof may be requested to speed up the process.

📞 Need Help With a Return?

We’re here to support you every step of the way.

Support Phone: +1 (213) 277-8799
Support Email: customercare@kidsrider.com

Our team is available 7 days a week, and we respond fast!