Refund policy

Return and Refund Policy

Last Updated: March 1, 2026

At KidsRider, we want you to be completely satisfied with your purchase. Because our products are high-performance motorized vehicles, we have established a clear, transparent process for returns and exchanges to ensure safety and quality standards.

1. 15-Day Return Window

You have 15 days from the date of delivery to initiate a return or exchange. To be eligible, the request must be timestamped within this 15-day period.

2. Eligibility Criteria

To qualify for a successful return, the vehicle must meet the following "Resalable Condition" standards:

  • Condition: The item must be in its original, unassembled condition (or lightly tested on a clean, indoor surface).

  • Components: All original accessories (Remote control, 12V/24V Charger, Manuals, and Hardware kit) must be included.

  • Packaging: The item must be returned in its original factory box with all internal protective foam. (Due to the size of these items, we cannot accept returns in non-standard packaging).

3. Return Shipping & Fees

  • Defective/Damaged on Arrival: If the product is defective or damaged, KidsRider covers 100% of the return shipping costs. We will provide a pre-paid LTL or Parcel label.

  • Customer Remorse (Change of Mind): We offer Free Returns. We will provide a pre-paid return label at no cost to you.

  • Restocking Fees: KidsRider does not charge restocking fees. Your restocking fee is $0.00.

4. Mandatory Battery Safety Protocol

As per Department of Transportation (DOT) regulations for lead-acid or lithium batteries:

  • The battery must be disconnected before the vehicle is repacked.

  • Any battery showing signs of swelling or leakage cannot be shipped back; please contact our support team for specialized disposal instructions and a replacement part.

5. Refund Process

  1. Inspection: Once the return reaches our fulfillment center, please allow 2-3 business days for a technical inspection.

  2. Approval: Upon approval, your refund will be processed to your original payment method.

  3. Timeline: Most banks reflect the credit within 3–5 business days.

6. Exchanges

If you prefer an exchange for a different model or color, we will ship the replacement item once the original item has been scanned into the carrier's network. Standard shipping times apply to the replacement.

7. Contact Information

To start a return, please contact our support team with your Order Number and photos of the box:

  • Email: customercare@kidsrider.com

  • Phone: +1 (213) 376-5690

  • Address: 9155 Archibald Ave, Rancho Cucamonga, CA 91730, USA